Insights and Blog.
Brokers Are Getting AI Questions They Can't Answer. Here's the Fix.
Clients are asking ChatGPT what to ask their broker, then turning up with questions nobody on the desk can easily answer. The fix is not another chatbot.
What Credit Hire Teams Should Take From the Pinsent Masons AI Ruling
A senior judge has said a junior solicitor 'almost entirely outsourced the thinking process' to AI. Here is what the Pinsent Masons ruling means for credit hire operations and how to design against the three failure modes it exposes.
Aviva's Building a ChatGPT App. Claims Teams Are Holding the Line. Both Are Right.
Distribution is sprinting on AI while claims is walking, for good reasons. The 3Rs filter shows motor claims teams where automation earns its keep right now.
Credit Hire in Scotland: What QOCS Actually Changed
Five years on from QOCS, what Scottish credit hire handlers need to know about fraud thresholds, Manley v McLeese, and litigation-grade file build.
Not at Fault? Here's What You're Actually Entitled To
A plain-English guide to your rights as a non-fault claimant: like-for-like replacement vehicles, credit hire, intervention offers, hire period and rate.
What to Do After a Car Accident: A Step-by-Step Guide
A practical step-by-step guide to what to do after a UK car accident: at the scene, evidence, insurer reporting, vehicle repair, hire, injury and time limits.
When Insurers Try to Intervene: What the Case Law Actually Says
A strategy guide to defeating intervention arguments in credit hire, grounded in Copley v Lawn, Manton Hire, Sayce v TNT and Bee v Jenson.
Using AI in Credit Hire: What You Need to Know About Compliance
From the EU AI Act to hallucination risk and UK GDPR, this is what 'doing AI properly' looks like for credit hire teams.
The EU AI Act Is Here. Is Your Team Ready?
Since August 2025 the EU AI Act has required businesses to ensure staff have sufficient AI literacy. From August 2026 full risk-based compliance kicks in. Here's what UK businesses need to do.
Why Your Business Is Invisible to AI Search
A UK insurance broker with strong Google rankings showed up zero times across 64 AI search tests. Here's why it's happening and how to fix it.
Why Most AI Projects Fail (And How to Avoid It)
Over 80% of AI pilots never make it to production. The real reasons projects stall, and a practical guide to successful adoption.
The CEO's Guide to AI: Questions to Ask Before You Invest
7 critical questions every CEO should ask before approving AI budget. A practical checklist for smarter investment decisions.
Basic Hire Rates (BHR): Why Bunting Doesn't Stop You Challenging the Facts
Bunting v Zurich is often cited to shut down BHR challenges. It doesn't. Here's what it actually decided and why rigorous factual challenges at first instance remain essential.
What Happens in an AI Strategy Workshop?
Demystify the AI strategy workshop. See what happens, why it works, and what you walk away with.
Impecuniosity in Credit Hire: What the Courts Actually Require
What does impecuniosity actually mean in credit hire? A practical guide to pleading, proving, and defending it, grounded in Lagden and recent case law.
The 3Rs Framework: How to Spot AI Opportunities in Any Business
A practical framework for identifying where AI creates real value. Repetitive, Rules-based, Resource-intensive.
The Real Cost of Manual TPI Responses
Credit hire teams spend hours manually researching and responding to TPI insurer correspondence. Here's what that costs, and what the alternative looks like.
What the OIC Reforms Mean for Credit Hire in 2026
How the OIC portal and whiplash reforms affect credit hire operations, fraud patterns, and claim strategy in 2026.
Why AI in Legal Claims Needs a Knowledge Base, Not Just a Language Model
A language model alone cannot guarantee accuracy in legal work. Here's why architecture matters and what a curated knowledge base actually changes.
AI in UK Motor Claims: What's Actually Happening Right Now
AI in UK motor claims isn't a future conversation. It's happening now. Here's what actually matters.
WEF 2026: AI Advantage Comes From Adoption, Not Invention
Key takeaways from Davos 2026: the AI winners won't be those building the smartest models, but those who use AI at scale.
Simplifying AI for Business Growth: From Hype to Practical Use
Businesses using AI see up to 54% productivity gains (IBM). You don't need to code. You just need to know where it fits.
AI in the Insurance Sector: Practical Applications
From automated claims processing to fraud detection, how insurers are using AI to reduce costs and improve customer experience.
AI in Leasing: Transforming Asset Management
How automation can streamline contract management, predict maintenance needs, and optimise asset utilisation in leasing.
AI in Motor Claims: Faster Resolution, Better Outcomes
From damage assessment to fraud detection, how leading organisations are cutting cycle times and improving accuracy.
McKinsey: AI in Strategy, Beyond the Hype
Only 7% of companies use AI in strategy. McKinsey's framework for spotting cognitive bias and applying AI to strategic planning.
Gartner: The Real ROI of GenAI in Customer Service
Only 11% of leaders report GenAI met their primary business objective. Gartner's Defend/Extend/Upend framework for prioritising use cases.