1. Introduction

CaseFlow Automation Ltd ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, contact us, or interact with our online services. This policy applies solely to information collected through our website and not to any client systems or software products provided by CaseFlow Automation.

2. Information We Collect

We may collect and process the following information when you use our website:

Personal details you provide via contact or enquiry forms (such as your name, company, email address, and phone number).
Technical information such as your IP address, browser type, and usage data gathered through cookies or analytics tools.
Any other information you voluntarily submit to us when communicating by email or other means.

3. How We Use Your Information

We use your information for the following purposes:

To respond to enquiries and provide information about our services.
To manage and improve our website performance and user experience.
To maintain records of business communications and potential client relationships.
To comply with legal and regulatory obligations where required.

4. Cookies and Tracking

Our website uses cookies to help us understand how visitors use the site and to improve functionality. Cookies are small text files stored on your device. You can manage or delete cookies through your browser settings. By continuing to use our website, you consent to the placement of these cookies unless you disable them.

5. Sharing and Storage of Information

We do not sell or rent personal data to third parties. We may share limited information with service providers who assist us in website hosting, analytics, or email communication, and these providers are required to handle data in compliance with applicable data protection laws.

All personal data is stored securely on servers located in the United Kingdom or the European Economic Area (EEA). Where data is transferred outside of the UK or EEA, appropriate safeguards are applied.

6. Your Rights

You have the following rights under UK data protection law:

To request access to your personal data.
To request correction of inaccurate or incomplete data.
To request deletion of your personal data where no longer necessary.
To object to or restrict processing in certain circumstances.

If you wish to exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us:

Email: info@caseflowautomation.co.uk

Address: 7-9 Macon Court, Crewe, CW1 6EA

We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business developments. The updated version will be posted on our website with a revised 'Last Updated' date.