TotalSettle
What is TotalSettle?
TotalSettle is a customer-facing digital total loss settlement portal for UK motor claims operators. The customer reviews and confirms their settlement online in their own time, replacing the back-and-forth phone calls that traditionally bottleneck total loss work.
Who it is for
Accident management companies, credit hire operators and fleet operators settling total loss claims.
Built by people in the work
The people behind CaseFlow
Chris Latham
Founder
25+ years in UK motor claims and credit hire. Oxford AI Programme; ex-Group Operations Director at Kindertons.
Craig Budsworth
Executive Director
Former Chair of MASS and founding director of MedCo. One of the most credentialled figures in UK credit hire.
Key tools and features
Customer-facing portal
A clean, branded settlement experience the customer can complete on any device, in their own time.
Under-five-minute settlement
Customers confirm settlement online in under five minutes, with no phone tag and no missed callbacks.
80%+ digital completion
Most settlements complete digitally end to end, freeing handlers from the routine cases to focus on the difficult ones.
20+ minutes saved per claim
Operator time per claim drops by 20 minutes or more, with the saving compounding across volume.
Predictable cost from £12 per claim
Pay-per-claim pricing from £12, so the unit economics are visible from day one.
Operator dashboard
Real-time visibility of settlement status, with audit logs for every interaction.
Measured outcomes
< 5 min
Customer settlement time
80%+
Digital completion rate
20+ min
Saved per claim
From £12
Per claim
Related reading
The Real Cost of Manual TPI Responses
Credit hire teams spend hours manually researching and responding to TPI insurer correspondence. Here's what that costs, and what the alternative looks like.
What the OIC Reforms Mean for Credit Hire in 2026
How the OIC portal and whiplash reforms affect credit hire operations, fraud patterns, and claim strategy in 2026.
Frequently asked questions
See TotalSettle in action
Book a short walkthrough with the team, or jump straight to the live product site.