Question 1

How does CaseFlow integrate with existing case management platforms?

Accepted Answer

CaseFlow connects with your existing case management systems through secure API integrations. The platform is designed to work with multiple case management platforms, extracting data automatically and formatting it correctly for submission. Setup typically takes less than a day, and our team handles the technical configuration.

Question 2

Is my client data secure and compliant with UK data protection law?

Accepted Answer

CaseFlow Automation is ICO registered (ZC013423). We design products around data minimisation and appropriate access controls, and do not use customer content to train AI models. Processing locations, audit records and safeguards vary by product; consult its privacy and security information for details.

Question 3

What happens if the AI makes a mistake?

Accepted Answer

Products use reviewable outputs and safeguards appropriate to the workflow. Uncertain or consequential outputs need professional review; the tools assist your team, not replace its judgement.

Question 4

How much time will CaseFlow save my claimant team?

Accepted Answer

Savings depend on the product and workflow. CreditHire Assist and LegalDocs Assist support drafting and review, with a person checking every AI output before use.

Question 5

Do fee-earners still review every output before it leaves the firm?

Accepted Answer

Yes, always. CaseFlow drafts, retrieves authorities and runs compliance checks, but every output sits in the fee-earner's review queue with a full audit trail of what the model produced and what was approved. Professional responsibility and SRA compliance stay with the firm.

Question 6

How does CaseFlow handle case law and citations?

Accepted Answer

Citations are retrieved from a curated knowledge base of UK authorities, not generated from the model's training data. CreditHire Assist draws on 130+ credit hire authorities and LegalDocs Assist on 210 across five practice areas in the Case Law Bible. Citations are checked against the library and a person reviews every output.

Question 7

Which claim types do you cover today?

Accepted Answer

Credit hire end to end and CPR Part 32 witness statements for RTA, housing disrepair and clinical negligence.

Question 8

Can insurers and defendant teams use CaseFlow?

Accepted Answer

The current product family is built for claimant-side workflows. We are open to discussions with insurer teams about applying the same approach to defendant-side correspondence and intervention review.

Question 9

What standard do CaseFlow outputs hold to in correspondence?

Accepted Answer

Outputs cite verified UK authority for every argument, with the source shown alongside the reasoning. That means the reply you receive from a CaseFlow-equipped claimant team is grounded in case law you can check, rather than a generic template.

Question 10

How does CaseFlow handle data exchanged between parties?

Accepted Answer

CaseFlow Automation is ICO registered. We minimise personal information and use masking where appropriate, but masking cannot guarantee removal of every identifier. We do not use customer content to train AI models. Processing locations, providers and records depend on the product; we can walk your security team through the relevant documentation.

Question 11

How do we get in touch about a specific case or commercial conversation?

Accepted Answer

Email info@caseflowautomation.co.uk or use the contact form. For commercial discussions about applying CaseFlow to defendant-side or intervention workflows, ask for Chris Latham.

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